FAQs Page
FAQs

  1. Select a School

  2. Delete an Existing Reservation

  3. School Password

  4. Select Teacher

  5. Select Time

  6. Student ID

  7. Email Address

  8. Confirmation Number

  9. CONTACT SUPPORT


What if my child's school is not on the drop down menu?
Only schools that are using this software appear in the drop down menu.


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What does it mean "The conference scheduler is closed"?
The conference scheduler is only open for parents to make an appointment during specific times during the school year. Please check back during this window of time.


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How do I delete an existing SEP Appointment?
To delete an existing appointment, enter the Confirmation Number in the section of the main page that is titled "DELETE AN EXISTING APPOINTMENT" and then press the DELETE button.


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What if I do not know my Confirmation Number?
You must have the correct confirmation number to delete an appointment. If you have lost this number, please call the school.


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What is the school password?
The school password was supplied to you with the Parent Instructions on the note your child brought home. If you do not know this password, please call the school.


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Can I select more than one teacher?
Yes, you may select as many teachers as needed. Simply click the box next to all of the desired teacher's names before you click the GO button.


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How do I change the dates for the teachers schedule?
To look at another date, choose from one of the available dates on the pull down menu in the top center of the schedule table.


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What if there are no available times that fit my schedule?
The schedule is on a first come, first served basis. Please call the school directly to see if the teacher will open and other time slots.


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What if I do not know my student's ID?
If you do not know your student's ID, you may look it up by knowing the first name, last name and birthdate of the student. Next to the box for the Student ID, hit the LOOKUP button and fill in the required fields.


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How do I lookup my student's ID?
Next to the box for the Student ID, hit the LOOKUP button and fill in the required fields.


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Do I have to enter my email address?
No. Only enter your email address if you want an email reminder sent to you for this appointment. We respect your privacy and your email address will never be sold or used in any other manner.


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What is an email reminder?
If you enter an email address in the system, an automatic reminder will be sent out a few days before your appointment to remind you of the date and time.


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What is a confirmation number?
A confirmation number is automatically generated when an appointment is made. The person who made the appointment is the only one that sees the confirmation number, therefore they are the only person that can delete that appointment.


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How do I contact Technical Support at Canyon Creek Software?
If you need technical assistance, please send an email with the specific nature of your problem, your name and a contact phone number to support@canyoncreeksoftware.com.


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